Network / Contact Center Engineer

I am not young enough to know everything.

- Oscar Wilde -

  • Bokatov Dmitry
  • August 01, 1985
  • Brussels, Belgium
  • d.bokatov

Professional Qualifications

  • Cisco ID No: CSCO11380777

  • CCNP Routing and SwitchingMay 19, 2015

    Certificate verification No: 421443698363ERUI

  • CCNA Routing and SwitchingFebruary 20, 2008

    Certificate verification No: 415140619265GQDG

  • CCNP VoiceAugust 14, 2009

    Certificate verification No: 415140619247DRWI

  • Cisco IP Contact Center Express SpecialistAugust 23, 2013

    Certificate verification No: 415114195581AKXJ

  • ZOOM Implementation EngineerJanuary 02, 2012

    Certificate No: 2012/002

  • eGain 11 Cisco Unified CCESeptember 24, 2014


  • Cisco TAC EngineerMay 2016 - Present

    Cisco ( | Brussels, Belgium

    IPCC Brussels team

  • Head of Informational Technologies DepartmentAug 2006 - Oct 2007

    Kyiv Youth Labour Center ( | Kiev, Ukraine

    I continued to work as head of the IT department. In addition to managing my duties included work of network engineer.

  • Voice/Network EngineerNov 2007 - Jun 2010

    FF Company ( | Kiev, Ukraine

    I worked as network engineer at System Integrator full-time. I participated in a number of major projects as a network engineer and engineer for the implementation of contact centers.

  • Contact Center EngineerJun 2010 - Jan 2013

    Incom ( | Kiev, Ukraine

    I've worked as Cisco Contact Center Implementation Engineer. My responsibilities included the introduction of contact centers of any complexity (UCCE, PCCE, UCCX).

  • Contact Center Implementation EngineerFeb 2013 - Mar 2016

    CTI ( | Moscow, Russia

    I am working in a company which is a leader in the field of communications on the territory of the CIS. It is a Cisco Gold Partner. I design and implement contact centers for the largest Russian companies (UCCE, UCCE Parent/ Child, PCCE, UCCX)

Education and Training

  • eGain 11 Cisco Unified CCE Partner ProgramSep 2014

    eGain office | Slough, UK

    Installation and IT Administration training (including integration with UCCE)

  • Deploying Cisco Unified Contact Center Enterprise (DUCCE)October 2012

    Fast Lane | Kiev, Ukraine

    5-day instructor-led course for system engineers involved in maintenance and installation of the Cisco Unified Contact Center Enterprise

  • ZOOM Engineer Training Course August 2010

    Kiev, Ukraine

    Training Course of installation and administration - CallREC 4.4

  • Configuring BGP on Cisco Routers (BGP)November 2009

    Information Computer System LTD | Kiev, Ukraine

    This course provides in-depth knowledge of BGP (the routing protocol that is one of the underlying foundations of the Internet)

  • Deploying Cisco Unified Contact Center Express (UCCXD)May 2008

    Knowledge Center, Incom Corporation | Kiev, Ukraine

    This course provides an understanding of UCCX components, servers, deployment options, and clients. How to perform capacity planning, choose the correct product features, and install the product.

  • Implementing Cisco Unified CallManager (CIPT 1 and CIPT 2)April 2008

    Knowledge Center, Incom Corporation | Kiev, Ukraine

    This course focuses primarily on Cisco Unified Communications Manager, which is the call routing and signaling component for the Cisco Unified Communications solution. It includes a tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, build dial plans and etc.

  • Cisco Voice Over IP (CVOICE v5.0)March 2008

    Knowledge Center, Incom Corporation | Kiev, Ukraine

    This course gives an understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider.

  • Cisco Certified Network Associate (CCNA)December 2007

    Taras Shevchenko National University | Kiev, Ukrain

    4-week instructor-led course for Network Engineers. This course validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.

  • B.S. Degree in computer programming2002 – 2007

    Taurida National Vernadsky University | Simferopol, Ukraine

    5 years of study at the University with a degree in Computer Programmer

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Computing platform

  • FreeBSD 4x-10x

  • GNU/Linux

  • Windows Server 2k3-2k12

Cisco Customer Contact Solutions

  • Unified Contact Center Express

  • Unified Contact Center Enterprise

  • Packaged Contact Center Enterprise

  • Customer Voice Portal

  • Cisco Finesse

  • Cisco SocialMiner

  • Unified Intelligence Center

  • Cisco Unified IP IVR

  • Unified Computing Systems

  • SolutionsPlus (eGain)

  • Cisco Interaction Manager

Unified Communications Solutions

  • Cisco Call Manager

  • Cisco Call Manager Express

  • Unified Communications Manager IM&P

  • Cisco Unity Connection

  • Cisco Jabber

IP Telephony/Voice over IP

  • Cisco Unified Border Element

  • Cisco Gatekeeper

  • Cisco Unified SIP Proxy

IP Call Recording

  • ZOOM CallREC

  • Cisco MediaSense

  • Compliance Recording


  • RIPv2


  • OSPF

  • BGP


  • Cisco ASA

  • Cisco Access Control Server


  • VMware ESXi 4x-5x

  • Windows Hyper-V 2012

Unix Services

  • Web (Apache)

  • Cache (Squid)

  • Mail (Exim, Sendmail, Dovecot)

  • Spamassassin, clamav, dspam

  • MRTG, Cacti, Nagios

  • Samba, ProFTP, VsFTP, pureFTP

  • OpenLDAP

  • BIND

  • Asterisk


  • Microsoft SQL

  • MySQL

  • PostgreSQL